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FAQ's

HOW ARE ITEMS SHIPPED?

Australian orders are shipped by Australia Post using their standard parcel post service.
International orders are sent via Air Freight.  Cost for international orders will be provided to you once order has been placed.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Once an order has been received, goods will be shipped within 72 hours, unless advised otherwise if out of stock.  Standard Australia Post delivery times apply for Australian orders based on your location.  For international orders this will be dependant on freight company used and their predicted delivery timeline.  

WHAT IS YOUR RETURNS AND REFUND POLICY?
We do not offer a return/refund policy but if you are unhappy with the product you have received please let us know and we will do our best to rectify the situation.

HOW LONG DO BEESWAX WRAPS KEEP FOOD FRESH FOR?
5-7 days.

WHAT FOOD CAN'T YOU USE BEESWAX WRAPS WITH?
Raw fish or meat.

WHAT IS THE LIFESPAN OF A BEESWAX WRAP?
The wraps should last for several months with proper care and can be composted after the end of their life.

HOW DO I CARE FOR MY WRAPS?
Wash your wraps by hand in cold water with a mild detergent or soap if necessary.  Do NOT use warm or hot water to clean the wraps, as they will melt.  Do not use in the microwave.  Do not pick the dried food off but leave them to soak for a few minutes until the food is soft enough to remove.  

HOW DO YOU STORE THEM?
Once they are washed, sponge dry with a tea towel, carefully fold them and store them in the fridge.